Release status
A shipment is released when nothing is stopping the facility from handing it over. That usually means customs clearance is complete for imports, the forwarder or carrier has released it (freight charges paid), and the facility’s own charges are settled. If you’re not sure, choose “Not sure” in the quote form. We’ll check with you or your forwarder.
References and documents
| Item | What it is | Usually from |
|---|---|---|
| Pickup authorization / pickup number | Permission for a named trucker to collect the freight | Forwarder, consolidator or facility |
| Delivery order (D.O.) | Instruction to release the cargo to a specific carrier | Forwarder or customs broker |
| Release (customs / carrier) | Confirmation that holds are cleared | Customs broker, carrier or forwarder |
| CFS lot or warehouse reference | How the CFS identifies your cargo | CFS / arrival notice |
| Air waybill (AWB / HAWB) | The air shipment’s identifying number | Airline or forwarder |
Why pickup depends on it
A truck sent before the freight is released, or without the right references, can be turned away. That costs time and may add a dry-run charge. Pickup always depends on:
- freight availability (unloaded, staged and released),
- the required releases and documents,
- the facility’s rules, hours and procedures, and
- confirmed equipment for the freight’s size and weight.
On a quote request
Tell us the release status and which documents you already have. You can attach them on the quote form when online requests are available, or email them to us.